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Cyberwall's SOC-as-a-Service offers a flexible Security Operation Center (SOC) service with a 24x7x365 option for our clients, so they don't have to implement one in-house. Building and maintaining SOC in-house is very expensive and highly resources consuming for any organization. Hiring a team of security analysts is costly, and turnover is notoriously high for SOC teams. Many companies do not consider the ongoing training and professional development costs required to keep up with ever-changing technologies and threats. To address this need, Cyberwall offers SOC-as-a-Service 24x7x365.

Enhanced SOC-as-a-Service (eSOC)

Our enhanced SOC service is built on the Cybersecurity review service to deliver complete, 24/7 incident investigation and response. eSOC includes investigation of all high-severity incidents by highly trained Cyberwall SOC analysts. Our analysts research the incident with the required scrutiny to add additional context and correlate the event against known events and attacks from a number of the global security databases and monitoring partners. According to your policies, false positives will be marked as such to be included in the Cybersecurity review and reports. For true high-severity incidents, the analyst will notify the client's team and can also provide escalation calls if required. This is all done according to a pre-established Service Level Agreement.

Higher Priority Cybersecurity Reviews
All eSOC clients automatically receive higher priority for the Cybersecurity reviews. For these clients, the Cybersecurity review is performed before 9 am ET, every day, ranked by a weighted triage score.

Custom Response Guidance
eSOC clients can request to incorporate their own custom response guidance and incident response procedures into the Cyberwall playbook. Cyberwall will build your custom processes into our platform and automatically embed the guidance in your notifications.

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Daily Cybersecurity Reviews (DCR)

Cyberwall's Cybersecurity review provides cost-efficient SOC monitoring and response support that meets regulatory requirements such as PCI, NIST, PIPEDA and HIPAA. With this service, Cyberwall security analysts perform a daily, in-depth review of all your incidents, 7 days a week, 365 days a year. Each review is tracked and logged for future reference and regulatory compliance. If any significant events are found during the daily review, the analyst immediately escalates the issue to your team.

Enhanced Notifications
All 'high' and 'emergency' events are sent via automated processes to include data augmentation with known threat indicators, and additional information if it is available. This allows our response team to make faster decisions.

Incident Response Support
To assist your team in responding to high severity Incidents, analysts are available 24/7 via a number of channels, including email, phone, or screen share..